Terms of Service & Store Policies

01Eligibility

Our website and services are intended for adults eighteen (18) years of age or older. By using the website or purchasing services, you represent that you are at least eighteen years old and able to enter into a binding agreement.

02Your Account

Some features and purchases may require you to create an account. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. Please notify us promptly of any unauthorized use.

03Our Services

(a)Two kinds of services. We offer two kinds of services. Platform Coaching is remote coaching that independent fitness coaches (“Coaches”) offer through our website, where clients browse, choose, and hire the Coach they prefer (together with our checkout and related tools, the “Platform”). In-Person Training is personal training that Master Trainer Coaching LLC provides directly through its owner and trainers, and it is offered to select clients.

(b)Platform Coaching. For Platform Coaching, we are a platform and not your coach, and we do not employ the Coaches. Platform Coaching is sold as recurring monthly membership plans. Each plan includes a personalized training program, nutrition guidance, and weekly check-ins with your Coach, and may include other features. Each Coach is an independent contractor who decides how to coach, and the training program and guidance you receive are your Coach’s. Before listing a Coach, we review the professional certifications, including a nutrition coaching certification, and proof of liability insurance the Coach submits. This is a basic credential check only, and we do not guarantee any Coach’s qualifications, skill, availability, or results. How we and your Coach work together is described in your Client Service Agreement.

(c)In-Person Training. In-Person Training is sold in packages of sessions. The specific packages, features, and prices are described at the point of purchase or arranged with us. For In-Person Training, we provide the training, as described in your In-Person Training Agreement.

(d)Separate services. Platform Coaching and In-Person Training are separate services. Each is governed by its own agreement, and the terms of one do not apply to the other. We may add, change, or discontinue offerings at any time.

04Pricing and Payment

(a)Prices. All prices are in U.S. dollars and are shown at checkout. We may change our prices on a going-forward basis. For membership plans, a change applies to your next billing cycle after notice, and you may cancel before it takes effect. For In-Person Training packages, a change does not affect a package you have already purchased.

(b)Payment. Payments are processed by our third-party payment processor. By purchasing, you authorize us and our processor to charge your selected payment method for the amounts shown at checkout. Membership plans are charged on a recurring basis as described below, and In-Person Training packages are paid in full at purchase. For Platform Coaching, the price you pay includes your Coach’s fee and our platform fee, and we and our processor collect the payment on your Coach’s behalf and pay the Coach’s share to your Coach. You agree to keep your payment information current.

05Subscriptions and Automatic Renewal

Membership plans for Platform Coaching are subscriptions billed monthly on a recurring basis. When you purchase a membership, you authorize us to automatically charge your payment method the applicable fee each month until you cancel. Your subscription renews automatically at the start of each billing period. We will bill your subscription until you cancel it as described in Section 6. In-Person Training packages are one-time purchases that do not renew and are not subscriptions.

06Cancellation, Expiration, and Refunds

(a)How to cancel a membership. You may cancel a membership plan at any time through your online customer account, where you can manage or cancel your subscription directly. Cancellation stops your next recurring charge. To avoid being charged for the next month, you must cancel before your next billing date. Cancellation does not refund or prorate the month you have already paid for, and you keep access to your plan for the remainder of the paid billing period, after which it ends. If you have any trouble canceling through your account, contact us and we will help.

(b)In-Person Training packages. In-Person Training packages are paid in full at purchase. Canceling or missing a session, forfeited sessions, and the expiration of unused sessions are governed by your In-Person Training Agreement.

(c)Refunds. Except where required by law or as stated in your Client Service Agreement or In-Person Training Agreement, payments are non-refundable, and we do not provide prorated refunds for partial billing periods, unused sessions, or unused time. For example, your Client Service Agreement provides a refund of the unused part of the current billing period if your Coach is no longer available and you choose not to continue with a new Coach. Because we sell coaching and training services rather than physical goods, there are no shipments or returns.

(d)Changing Coaches. For Platform Coaching, you may switch to a different Coach, and we will help you choose a new Coach if yours is no longer available, as described in your Client Service Agreement.

07Your Agreements

Purchasing a plan or package is the beginning of the process. Before participating, you will also complete our health-screening questionnaire and sign a Release of Liability, Waiver of Claims, and Assumption of Risk (the “Waiver”) and the agreement for the service you purchased: our Client Service Agreement for Platform Coaching, or our In-Person Training Agreement for In-Person Training. Those documents govern the relationship, including the check-ins or sessions, the roles of us and any Coach, health and safety, assumption of risk, and how disputes are resolved. If anything in these Terms conflicts with the agreement and Waiver you sign, those signed documents control. Each service is governed only by its own agreement, and the terms of one do not apply to the other.

08Acceptable Use

You agree to use our website only for lawful purposes. You will not misuse the website, attempt to gain unauthorized access to it, interfere with its operation, or use it to infringe the rights of others. We may suspend or terminate access for conduct that violates these Terms.

09Intellectual Property

Our website and its content, including text, graphics, and logos, are owned by us or our licensors and are protected by law. Training programs and materials created for you remain the property of the Coach, us, or our licensors, as stated in your Client Service Agreement or In-Person Training Agreement. You may use them for your own personal, non-commercial use in connection with your training. You may not copy, reproduce, resell, or distribute our content or any training programs to others without written permission.

10Health Disclaimer and No Guarantee of Results

Our content and services are for general fitness and wellness purposes and are not medical advice. You should consult a physician before beginning any exercise or nutrition program. Fitness and nutrition results vary from person to person and depend on many factors; neither we nor any Coach or trainer guarantees any specific outcome. Your assumption of these risks is addressed more fully in the Waiver.

11Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, and we do not guarantee the services, advice, or conduct of any Coach.

12Limitation of Liability

To the fullest extent permitted by Arizona law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the website or these Terms. Our liability for the training and coaching services themselves, and our role as a platform for independent Coaches, is addressed in the Waiver and your Client Service Agreement or In-Person Training Agreement. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under Arizona law, including liability for gross negligence, recklessness, or willful misconduct.

13Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold us harmless from any loss, liability, or cost, including reasonable attorneys’ fees, arising out of your misuse of the website or your breach of these Terms.

14Third-Party Services and Links

We rely on third-party platforms to operate our website, process payments, deliver programming, and schedule consultations. Your use of those services may also be subject to their own terms. Our website may link to third-party websites we do not control, and we are not responsible for their content or practices.

15Changes to These Terms

We may update these Terms from time to time. When we do, we will change the effective date above and, for material changes, notify you. Your continued use of the website or services after an update means you accept the revised Terms. No update changes the terms of an agreement or Waiver you have signed.

16Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles. Disputes covered by your Client Service Agreement or In-Person Training Agreement are resolved as that agreement provides, including its mediation and binding arbitration terms. For any other dispute arising under these Terms, venue shall lie in Maricopa County, Arizona.

17Contact Us

If you have questions about these Terms or our Store Policies, contact us at: